Salon Policy

Appointments

Appointments are highly recommended to ensure your preferred service, technician, and time are available. Walk-ins are always welcome and will be accommodated based on availability.

Please arrive a few minutes before your scheduled appointment.

While we make every effort to begin appointments on time, service times may occasionally vary depending on the complexity of services provided to previous guests.

Late Arrivals

We understand that unexpected delays can happen.

Guests arriving 10 minutes or more after their scheduled appointment may have their service shortened, modified, rescheduled, or assigned to another available technician in order to avoid delaying subsequent appointments.

We will always do our best to accommodate you whenever possible.

Cancellations & No-Shows

We kindly request at least 24 hours’ notice for appointment cancellations or changes.

Late cancellations and missed appointments may be subject to a cancellation fee.

Guests with repeated late cancellations or no-shows may be required to provide a credit card or deposit when booking future appointments.

Large parties or multiple-service appointments may require a deposit or credit card to secure the reservation.

Service Satisfaction & 7-Day Repair Policy

Your satisfaction is very important to us.

If you experience lifting, peeling, or chipping with gel polish, dip powder, acrylic, UV gel, Gel-X, or other nail enhancement services, please contact us within 7 days of your original service date.

We will be happy to evaluate the issue and provide a complimentary repair when appropriate.

Complimentary repairs do not apply to:

• Broken nails caused by accidental damage or impact
• Changes in color, shape, length, or design after the original service has been completed
• Damage caused by picking, biting, improper care, or removal
• Regular nail polish services
• Repairs requested more than 7 days after the original service

If you are unhappy with the color, shape, length, or design, please let your technician know before leaving the salon so we have the opportunity to make adjustments.

Refunds

All completed salon services are non-refundable.

If there is an issue with your service, please contact us as soon as possible. We would appreciate the opportunity to evaluate the service and make reasonable corrections in accordance with our repair policy.

Gift card purchases are final and are not redeemable for cash or refundable, except where required by law.

Nail Designs & Pricing

Nail art, special shapes, extra length, French designs, chrome, cat-eye, charms, removal, repairs, and other enhancements may incur additional charges.

Prices may vary depending on the length, complexity, products, and amount of time required.

Please ask your technician or our front desk for pricing before your service if you have any questions.

Reference photos are always welcome. Because every nail shape, length, and natural nail condition is different, we cannot guarantee that a design will look exactly identical to a reference photo, but we will do our best to achieve a similar look.

Children & Guests

For the comfort and safety of everyone in the salon, we kindly ask that children be supervised at all times.

Children who are not receiving services should remain with a supervising adult and should not be left unattended in the salon.

We appreciate your help in maintaining a peaceful and relaxing environment for all guests.

Health & Safety

Please inform your technician before your service if you have any cuts, open wounds, infections, allergies, sensitivities, or other conditions that may affect your service.

For the health and safety of our guests and team members, Modern Nails Lounge reserves the right to modify or decline a service when we believe performing the service may present a health or safety concern.

Personal Belongings

Please keep your personal belongings with you at all times.

Modern Nails Lounge is not responsible for lost, stolen, misplaced, or damaged personal items left inside the salon.

Gift Cards

Gift cards may be used toward eligible services and products at Modern Nails Lounge.

Gift cards are not redeemable for cash and are non-refundable, except where required by law.

Lost or stolen gift cards cannot be replaced without valid proof of purchase or sufficient information to verify the original card.

Right to Refuse Service

Modern Nails Lounge is committed to maintaining a respectful, safe, and comfortable environment for our guests and team members.

We reserve the right to refuse or discontinue service in cases involving inappropriate, threatening, abusive, discriminatory, disruptive, or unsafe behavior.